卡内基学员案例分享:Apology for Misunderstanding
anonymous-100756 07/20 6108Apology for Misunderstanding
My sister is helping to take care of my little daughter in another city. Last week she sent me my daughter’s current photos through email. I missed my daughter very much and said whether she’s getting slim and weren’t been taken carefully enough. After this session, I regret what I’ve said before. Maybe my words have already hurt my sister’s feeling. Because I know she really loves my daughter. And I’m quite confident she’s tried her best to treat my daughter well. So I called my sister on Sunday and apologize for what I’ve said last week.
GOAWAYCOMEBACK COMMENTS:
“Speak, not so that you may be understood, but so that
you cannot be misunderstood.”
—Quintilian
Especially between family members, we sometimes just blurt out whatever comes to our mouths, and thus created a lot of misunderstanding and unhappy experience. To avoid that, try Dale Carnegie principle 17: try honestly to see things from other’s point of view. In communication, it’s not about what we say, but more about how they interpret.