Call for Volunteers for Catharine Baker’s Call Centers！说说我phone banking的心得

From Crystal



Time: Now to 06/03/2014 flexible shift hours

Location 1: 6280 Las Positas Blvd., 203, Pleasanton, CA 94588

Location 2: 2682 Bishop Dr., 112, San Ramon, CA 94583

First time comers: arrive 15 minutes early to get on-site training!

Sign up form: http://goo.gl/sJ3LF3

Please select the suitable date/location tab for you!
Please just go there once you fill out the form. No need to wait for confirmation.

比起扫街，call center是个轻松多了的活. 所有电话信息都存在他们的phone bank里，打完一个就会自动拨打下一个，没人接会自动留言，就按电话显示面板的指示来操作就行了。而且一般打通能说上话的基本都是yes，因为bank里所有都是注册成共和党的选民。

From Crystal:

傍晚是最好的phone banking时间，选民在家，找到人交谈的几率较大。
如果接电话的是本人，尽快进入主题。I am xxx. I'm a volunteer with the Catharine Baker for State Assembly campaign. I want to be sure you know the election is just around the corner and that we get your support for the only republican candidate on the ballot. 如果对方有兴趣继续，你就问那三个问题。
如果接电话的人不是显示在电话屏幕上的人，就问：“Are you his/her family?" 如果本人在,就要求那人接。如果不在，这个时候你就要就尽量让他take a message。Can you please a take a message for him/her because this is about a republican candidate and s/he is a registered republican voter.
有时接电话的是配偶或儿女或父母，你也一定要问 are you a registered voter yourself? 抓住机会让这人也投票。
支持baker的人自然你就要卖lawn sign，可以说，Your vote means a lot to Catharine's race. It would be even better if you can show you support by putting a lawn sign in your front yard. 有人就很乐意接受了。
tips：
- 整个通话尽量conversational.
- 有的voter会问你为什么Catharine好，你要说出几句。我自己准备了三点。script里面有些话你可以借用，make it your own word. 最后可加一句，if you need more information, go to her website bakerforassembly.com and read more. You can contact her office too.
- 遇到老人是一个好机会（我的经验）。语速要放慢，当中要问问他们有没有听清。今天在一个老太太那里要了几票，卖了一个lawn sign。她还给我她女儿女婿地址电话，让给他们送去，而且他们的票老太太要去提醒。我撞了大满贯！所以老人的票好催，他们难得和人说上话，你耐心他们就很舒服。